Why buy from us
At Tap'n Shower we understand the frustrations often incurred when ordering from online retailers and these are the things we focus on doing differently. Our returns procedure is simple and quick, our customer service team are friendly and knowledgeable and our staff follow one simple rule... "The customer is always right."
The above ethos has enabled Tap'n Shower to become one of the largest online bathroom retailers in a very short period of time, our ability to bulk buy and store huge amounts of stock means that we can offer the best prices with a quick delivery service. Unlike some of our competitors who use distribution to "drop ship" orders Tap'n Shower dispatch the majority of their orders directly from our warehouse, we will occasionally ask manufacturers to send items directly to customers if it is an item we do not stock and the customer has time restraints.
We have a friendly knowledgeable call centre that are encouraged to interact with the customers to discuss their needs and look out for potential errors on customers orders, some products often require additional parts in order to work correctly so please do not be surprised if you get a call from us to check your order. We want our customers to get the right products first time round.
Pick up the phone and give us a call today.
At Tap 'n Shower unlike many of our competitors we understand the importance of holding stock.
Our two large distribution centres currently hold stock with a value in excess of £1.2 million meaning that we can get goods to our customers within the time frame desired on a delivery service that is second to none.
Our two large distribution centres enable us to bulk buy stock directly from the manufacturers, cutting out the distribution centres that the majority of our competitors will have to use means that we can offer some of the most competitive prices available, meaning you can get huge savings when comparing our prices to those of the high street showrooms.
At Tap 'n Shower we understand the importance of internet security.
We use the Sage Pay secure payment facility that accepts all main credit and debit cards as well as PayPal.
For orders taken over the telephone we use an external secure shredding facility meaning that any of our customers personal information is disposed of responsibly and securely.
UK Call Centre
AOur UK based call centres is staffed with friendly and knowledgeable staff, if the person answering the telephone cannot help you with your enquiry they will be able to pass the call to someone that can.
Our staff have a combined knowledge of over 200 years in the plumbing and heating industry, together there isn't much we don't know, however on the rare occasion we cannot answer your question we will find out and call you back in an acceptable timeframe.