Returns Returns

Returns as Easy as 123

Return Instructions:

  • Please ensure that your order is eligible for return before proceeding.
  • To initiate a return, complete a returns form.
  • Ensure that the goods are in sealed packaging and visible without opening.
  • Complete the returns form in full and attach it to the sealed packaging.
  • Damaged items must be reported within 48 hours of receipt.
  • Unwanted items must be returned within 14 days of receipt.
  • Goods must be returned in new condition with all original packaging.
  • Consider using a recorded mail service and insurance for return shipments.

Frequently Asked Questions:

  • Q: Do you offer a collections service?
  • A: We offer a chargeable collection service for select items. Contact us for details.
  • Q: What address should I return unwanted items to?
  • A: All unwanted items should be returned to our warehouse at:
    Tap ’n Shower
    A2/A3 Bridge Park Road Industrial Estate
    Leicester, LE48BL

Return Policy:

  1. Order Cancellation: You may cancel your order before dispatch or within 14 days of receipt. Once dispatched, returns are processed normally.
  2. Cancellation and Return of Goods: Unwanted items can be returned within 14 working days of receipt. Customers are responsible for return shipping costs.