Returns
Returns as Easy as 123
- Step 1: Complete a Returns Form Click Here to Complete Return Form
- Step 2: Send your unwanted items back to us
- Step 3: Receive your refund within 7 - 10 working days
Return Instructions:
- Please ensure that your order is eligible for return before proceeding.
- To initiate a return, complete a returns form.
- Ensure that the goods are in sealed packaging and visible without opening.
- Complete the returns form in full and attach it to the sealed packaging.
- Damaged items must be reported within 48 hours of receipt.
- Unwanted items must be returned within 14 days of receipt.
- Goods must be returned in new condition with all original packaging.
- Consider using a recorded mail service and insurance for return shipments.
Frequently Asked Questions:
- Q: Do you offer a collections service?
- A: We offer a chargeable collection service for select items. Contact us for details.
- Q: What address should I return unwanted items to?
- A: All unwanted items should be returned to our warehouse at:
Tap ’n Shower
A2/A3 Bridge Park Road Industrial Estate
Thurmaston
Leicester, LE48BL
Return Policy:
- Order Cancellation: You may cancel your order before dispatch or within 14 days of receipt. Once dispatched, returns are processed normally.
- Cancellation and Return of Goods: Unwanted items can be returned within 14 working days of receipt. Customers are responsible for return shipping costs.