Deliveries

TAP N SHOWER DELIVERY CHARGES & INFORMATION
 
We are currently working very hard with our suppliers and delivery partners to ensure that all orders are delivered in a timely manner. We are currently delivering over 95% of all ''In Stock'' products within the estimated timeframe. 
 
We are curtrently delivering 85% ''Available - Subject To Supplier Stock'' products within the estimated timeframe displayed. However due to the current climate we have experienced considerable delays of upto 60 days on 15% of Available - ''Subject To Supplier Stock'' products. Because of this we recomed checking the availability with us before purchasing.
 
WE STRONGLY RECOMEND AGAINST BOOKING ANY TRADESMEN UNTIL YOU ARE IN RECIPT OF YOUR GOODS AND THEY HAVE BEEN CHECKED.
 
Tap n' Shower has over 20,000 products  available for online purchase for delivery throughout the United Kingdom. Whilst we stock a large selection of popular items across our two distribution warehouses in Leicestershire, a large selection of goods are stored with the manufacturer or the appointed distribution company who distributes the products on our behalf. 
 
 
DELIVERY SIZE
 
SMALL
Small items are generally packaged in Jiffy bags or similar, or in a small box and are delivered by Royal Mail or DPD. A signature may be required on receipt of delivery for higher valued items. Majority of the parcels are small enough to be posted through the letter box and will not require signature for acceptance.
 
Items less than 2kg, length is less than 30cm
 
 
MEDIUM
Medium items are generally delivered by overnight couriers such as DPD, TNT, DHL or similar. Tracking information will be provided by email and or or text, and a signature will be required on delivery. If no one is available to sign for acceptance, the courier may leave it with your neighbour.

Items less than 30kg, length less than 1.4m
 
 
PALLET DELIVERY
Pallet delivery items are delivered by a pallet or "A" frame pallet for products such as baths and shower screens. This service is a kerbside delivery service and will be dropped outside of your property, usually kerbside. We recommend an able bodied recipient accept and sign for delivery as the delivery driver is not insured to enter your property.

Fragile/Very Large items, over 30kg and up to 4m long
 
 
PRODUCT AVAILABILITY
On every product description page, you will find the following key information listed below, which will help you understand the product availability for each item.

 
"IN STOCK''
Products showing as "In Stock" are held either physically in stock in our two distribution warehouses in Leicestershire or in the manufacturers distribution warehouses. Not all products will have the same delivery timeframe and a guide is given on every product page, for example an item may be listed as ''in stock'' Est delivery 4 working days.

Please note that this is NOT a guaranteed timeframe and we recommend NOT booking your tradesperson until your goods have been delivered and checked.



''AVAILABLE - SUBJECT TO SUPPLIERS STOCK''
Products listed as ''Available - Subject To Suppliers Stock'' as products that are held in stock with the manufacturers but the manufacturers do not supply us with an inventory feed. Not all products will have the same delivery timeframe and a guide is given on every product page, for example an item may be listed as ''Available'' Est delivery 4 days (subject to supplier's stock). If an item is urgent we recommend checking stock before ordering. You can do this by emailing [email protected] or by calling us on 0116 2696558.  

Please note that this is NOT a guaranteed timeframe and we recommend NOT booking your tradesperson until your goods have been delivered and checked.



''Out Of Stock''
Products listed as ''Out Of Stock'' will be out of stock in both our two distribution centres and the manufacturers distribution centres. Due to increasing delays with out of stock products we do not currently display an estimated delivery time frame. If you would like more information on an out of stock product please contact us by emailing [email protected] or by calling us on 0116 2696558.



''Made To Order''
Products listed as "Made to Order" are usually not stocked at Tap n' Shower or the manufacturer. These products are usually specifically made to order by the manufacturer once your order has been placed. Generally items listed as ''Made To Order'' are excluded from our returns policy. For delivery lead times, please email our customer support team who will check the manufacturing lead time and provide you with a written delivery lead time. If you require more information on a ''Made To Order'' product you can contact us by emailing emailing [email protected] or by calling us on 0116 2696558.



''STANDARD DELIVERY LEAD TIMES''
All items we sell throughout the website have a variety of estimated delivery lead times. Whether a product is listed as ''In Stock'' or ''Available - Subject To Suppliers Stock'' an estimated delivery time frame will be given.
Please note that for deliveries to Scotland we recommend allowing an additional 48 hours on the advertised delivery time.
 
Examples of Product Stock Status and Estimated Lead Times.
 
 
ORDER DISPATCH
 
When your order is dispatched either from our warehouse or from our suppliers warehouse you will be notified by either phone call, email or text. For an order being dispatched via a courier such as DPD tracking details will be provided with your dispatch conformation. Unfortunately not all of our delivery partners offer a trackable service. In this instance you will still be notified of the delivery but tracking will not be provided. Deliveries can take place between 7:00AM and 10:00PM Monday to Saturday. Please ensure that someone is available to sign for the delivery - any missed deliveries will incur a redelivery charge. This will be charged at the same rate as the original carriage charge.
 
WORKING DAYS
 
All of our delivery times are relevant to OUR working days. Our current working days/hours are Monday to Friday 8:00AM - 5:30PM. Our phone lines are open Monday to Friday 9:00AM - 12:00PM the again 2:00PM - 4:00PM. Saturdays and Sundays are not counted as ''Working days''.