Towelrads Soho Range

It is with a heavy heart that we must share an important update regarding the financial situation of Tap ‘N’ Shower UK Limited.

After nine years of trading, serving thousands of customers, and building a business we were genuinely proud of, we have taken the difficult decision and have instructed Exigen Group Limited to initiate the process of placing the company into a creditor’s voluntary liquidation.

This decision has not been taken lightly. Over recent months, the business has been under increasing pressure due to wider economic conditions. This was compounded by a significant DDoS attack, which forced an urgent migration of systems and resulted in a loss of traffic and sales. Unfortunately, during the Christmas period our payment provider also paused payouts, further impacting cash flow. After taking professional advice from an insolvency specialist, it was concluded that liquidation was the most responsible course of action.

Above all else, we want to sincerely thank you for being a customer. Your support over the years has meant a great deal to us, and we are truly grateful to everyone who placed their trust in our business.

If you have an outstanding order, you may wish to contact your card provider or payment method to discuss whether a chargeback is available to you. Many customers are not aware this can be an option, and your card provider will be able to advise you directly on your individual circumstances.

The anticipated liquidation process will be handled by Exigen Group Limited, who have been formally appointed to manage the company’s affairs. They will be in contact with creditors in due course with further information and next steps.

We are very sorry for the disappointment and inconvenience this situation may cause, and we appreciate your understanding at what has been an incredibly difficult time.

Thank you again for your support over the past nine years.

Kind regards,

The Tap ‘N’ Shower UK Limited Team